New ITIL-4-Transition Test Answers | Flexible ITIL-4-Transition Learning Mode

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ITIL 4 Managing Professional Transition Certification copyright is designed for IT professionals who have already obtained the ITIL v3 Foundation certification and want to upgrade their knowledge and skills to ITIL 4. ITIL-4-Transition copyright is designed to test candidates on their understanding of the ITIL 4 framework, including its key concepts, principles, and practices. It also covers the four ITIL Managing Professional modules, which include ITIL 4 Specialist Create, Deliver and Support, ITIL 4 Specialist Drive Stakeholder Value, ITIL 4 Specialist High Velocity IT, and ITIL 4 Strategist Direct Plan and Improve.

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ITIL 4 Managing Professional Transition Sample Questions (Q17-Q22):

NEW QUESTION # 17
An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?

Answer: A


NEW QUESTION # 18
An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

Answer: C


NEW QUESTION # 19
What do design thinking and service-dominant logic have in common?

Answer: B


NEW QUESTION # 20
In service relationships what is a benefit of identifying consumer roles?

Answer: B

Explanation:
Identifying consumer roles in service relationships is a benefit because it helps the service provider to understand the needs, expectations, and responsibilities of each type of consumer. This enables effective stakeholder management, which is the process of identifying, analyzing, planning, and communicating with the people or groups involved in or affected by a service. By knowing the consumer roles, the service provider can tailor the service offerings, agreements, and interactions to suit each role and create value for them. For copyrightple, the service provider can communicate with the customer (the person who defines the requirements and pays for the service) about the service strategy and value proposition, while communicating with the user (the person who uses the service) about the service features and feedback. The sponsor (the person who authorizes the budget and supports the service) can also be involved in the decision-making and governance of the service. By identifying and managing the consumer roles, the service provider can build trust, collaboration, and alignment with the consumers and deliver better service outcomes. References: 1, 2, 3


NEW QUESTION # 21
An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an copyrightple of a working practice that the organization should STOP?

Answer: D

Explanation:
This working practice is not focused on creating value because it does not involve the customers or users in defining the requirements and expectations of the service. It also assumes that the developers' previous experience is relevant and sufficient for the current situation, which may not be the case. This practice may lead to delivering a service that does not meet the needs and preferences of the customers or users, or that is not aligned with the organization's strategy and objectives. References:
* ITIL 4 Managing Professional Transition Module Sample Paper - English1, page 6, question 1, answer A
* ITIL 4 Foundation: ITIL 4 Edition2, page 67, section 4.1.1, paragraph 2
* ITIL 4 Managing Professional: Create, Deliver and Support3, page 9, section 1.1, paragraph 3
* ITIL 4 Managing Professional: Direct, Plan and Improve4, page 11, section 1.1, paragraph 2


NEW QUESTION # 22
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